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Customer Information

Learn about our delivery, return policy, and how to contact us.

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Delivery Information

We aim to process and dispatch all orders within 1–2 business days of purchase. Delivery times may vary depending on your location and chosen shipping method.

  • Standard Delivery: 3–7 business days
  • Express Delivery: 1–3 business days
  • International Shipping: 7–14 business days

Once your order is shipped, you’ll receive a confirmation email with tracking details. Please ensure that your shipping address is correct at checkout. We are not responsible for lost packages due to incorrect addresses.

We value the connection with our community and are here to assist in any way we can. Feel free to reach out through the following channels. Please ensure that your shipping address is correct at checkout.

Return & Refund Policy

We want you to love your purchase! If you’re not completely satisfied, you can return or exchange items within 7–14 days of receiving your order.

Eligibility for Returns

  • Items must be unused, unwashed, and in original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Certain items (e.g., sale items or customized products) may not be eligible for return.

Refunds

Once we receive and inspect your returned item, we’ll notify you and issue a refund to your original payment method within 5–10 business days.

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Customer Care

Customer Care

Our customer care team is here to help with any questions or issues regarding your order, products, or account.

  • 📧 Email: support@stackly.com
  • 📞 Phone/WhatsApp: +1 234 567 890
  • 💬 Live Chat: Available Mon–Fri, 9 AM – 6 PM

We strive to respond to all inquiries within 24 hours (business days).

Once we receive and inspect your returned item, we’ll notify you and issue a refund to your original payment method within 5–10 business days.

If you’d like a different size or color, please contact us before returning your item so we can reserve the replacement.

Contact Us

We’d love to hear from you!

For collaborations, wholesale inquiries, or press, please email: partnerships@stackly.com

Once we receive and inspect your returned item, we’ll notify you and issue a refund to your original payment method within 5–10 business days.

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